Pathetic Service from Telkom and hours wasted

About 2 months ago I ordered an ADSL line from Telkom for my apartment. I was told by them that my complex does no have the infrastructure for the line. <br> Last month I ordered a 10mb Contract doPlan from Telkom...<br> After speaking to 5 different people, consultants and supervisors included, they STILL have my address as the old one. They tell me they cannot cancel an order on the system.<br> I am currently on hold waiting for a \supervisor\" and I have been on hold for the last 20 minutes.<br> I have spent HOURS on the phone and I am getting absolutely nowhere.<br> I am in the retail service industry and have never experience such unprofessional, pathetic service.<br> Can someone PLEASE help me.<br> I was just transferred to the technical department and then told I cannot be helped and need to talk to sales department. "