Pathetic Service from Telkom Agent - Ignatius Mswazi

Good day Last week Monday , I have submitted all documents that was required for an Upgrade. I have been dealing with a lady by the name of Ignatia Mswazi (email address: <***>). When asked about the delivery of our devices - she stated within 4 to 7 working days. Today is the 8th day - and guess what the status is "In progress" She is very unhelpful and provides such bad service it is unbelievable. I send numerous emails even asking for the superiors contact details and my emails get ignored. To my surprise on Monday , 19th April I called Telkom 10213 to get a status update and i was told that nothing has been done on the account. I was quite surprised as Ignatius got the documents on the 12th. I have even asked the agent to please escalate the matter and get a manager or supervisor to call me. I am not even surprised that no one even took the time to call an unhappy customer. It is so sad to say that Telkom has such terrible service and its such things that actually make you want to reconsider having a contract with them. It is not even worth a 1 star rating to be brutally honest. The problem is that customers experience is no longer valued.