Pathetic service from Telkom.

I am extremely upset with Telkom. My phone got ****** and on the same day I went to Telkom to do a sim swap as I needed my cellphone number back urgently. It was a contract sim card. The lady did the sim swap and advised that the process is gone to back office and will only be ready in 3 to 5 days. I have done sim swaps before for my contract Sims and never did it take that long. It is a same time process. Now I am stuck without my contact number for 3 to 5 days. A contract that I pay for religiously and for the past 7 years. The contract was renewed this year. So the need to send this to back office is unknown and strange to me. I hope they will be deducting these days without my contract from my monthly bill. Really pathetic service from Telkom.