pathetic service from telkom accounts

Absolutely useless!!!! Terrible service received from telekom billing department, they have no clue what they are doing. They hadn't deducted payment for our device and suspended our service, I drove to the store across town where we opened the account and they were unable to assist and gave me a number to call and query. When I called the 081180 number it wouldn't connect the call as you need to call from a Telkom number, after finding an alternate number I managed to finally 10mins later get through to a very rude consultant who I explained my issue to, she then said I need to call 081180, I explained I couldn't call that number and she then told me she cant transfer me and she put me on hold for a further 8 mins.