Pathetic Service from Telkom

I took out the June special for a dsl line with Telkom in the end of May as we are working from home. my contract was approved and a technician was sent to my house to install the dsl. however the technician could not pull the line as the one pole was loose in my neighbours yard and said that he will log a complaint for them to come fix the pole so the necessary can be done. It is three weeks later and NOTHING has been done about this numerous calls to Telkom and I get put through from one end to the next no one can give a reference number and the call centre want the technicians telephone number from me. Surely Telkom sent him to my house you as Telkom should have his phone number. This is unacceptable service Telkom I want this issue sorted out immediately as you cannot let a customer be left in abeyance. Seems because staff are working from home during lockdown everything is just left aside. I need this pole sorted out and I need the dsl connected. If I do not get a response I am going to the National Regulator as well as the Icasa where I will report Telkom for their poor service.