PATHETIC SERVICE FROM TELKOM!!!!

I have to call the finance department every month to help them do their finance admin for them then they still have ****ty attitudes thinking they know better. Was double debited in August and i reversed the one debit order ,they still had the audacity to charge me an unpaid fee(mind you they confirmed they had received the 1st debit order funds) was told i would be debited end September the contact amount + the unpaid fee( no problem) come September only a R235 was debited from my account and i then receive an sms my account has been handed over(WHY WAS THE FULL AMOUNT NOT DEBITED!!!), i call the relevant people and settled the remainder of the amount still for my services to be put off and for them to tell me I need to wait 14 business days, i can guarantee you end of October i will be double debited and charged another unpaid fee for a debit order that went through!!!!!!!