Pathetic service from Telkom

Debit date was changed without my authorization, had to pay additional bank charges and was still wrongfully debited on the wrong debit date for a portion of my subscription, my services were then suspended , i had to make an eft payment for the remaining amount and it has been 11 days my service still has not been restored. This is extremely disappointing as my monthly subscriptions are paid in full and it's half way through the month and I still do not have service.