HR
Heyns R

1 reviews | Active since Apr 2013

05 Oct 2015, 08:27

Pathetic service from Telkom

I have been trying to get ADSL since mid August! That's a month and a half, what a joke!!! <br> <br> Telkom eventually reconnected my existing telephone line 1 month and 3 technicians later. LOL<br> I was then told that I need to request the line to be transferred to a wholesale holding pool. After holding the 10210 line for about an hour I eventually got through. I was pushed from pillar to post as every department said the other was responsible for my request. I was given 3 email addresses to request the change [Email Removed] [Email Removed] [Email Removed] so I have sent a request to every one. There is no way to follow up on any of these requests. The service is pathetic. I do not understand how it can be such an issue.

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Replies (1)
Telkom
Telkom's reply05 Oct 2015, 09:37
Official
Hello Xavier1@,

We apologise for the inconvenience caused.

We will escalate your query to our ADSL team and provide feedback.


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Regards,
Fridah
Telkom Social Media Team
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