Pathetic Service from Telkom.

On January the 10th, 2020 I signed up for a fibre package at the Telkom shop Hillcrest Corner in Hillcrest, KZN. The deal was for a fibre router and installation plus a 10 Mbs package. The following month I was billed R1700 for a router and and although no installation had taken place I was billed for the package I had signed up for. I was credited for the router but am still being charged for the fibre package. It is now August and despite phone calls to 10210, a dispute being logged and every Tom, **** and Harry from Telkom contacting me on FB messenger, nothing is solved. One wonders how such inept people manage to hold onto their jobs.