Pathetic service from Telkom

I have been trying for 2 months now to have the additional services on my landline cancelled, ie call blocking, I only use the land line for internet connection, there is no phone connected to the line. I have sent Emails to 10210, ***, also left a message for a rep to call me, no joy, just get pushed from pillar to post. One person answered my call after a 22 minute hold, when I told her my query, she simply put the phone down. I have had responses from Rifeloe Malatsi, who put me onto Managie Govender, she told me I had to pay R242.75 before my request could be actioned, I paid this the same day, 3rd July, when I followed up a few days later she sent me a mial requesting my surname, id, physical address, service number and billing account number, you would think they had all this info as I am a customer for more than 20years!!. On the 16th July I followed up with her again, she fogged it onto Rifeloe Malatsi who advised me that I now have to pay R260.15 before my request could be actioned, two amounts in the same month, when I asked them for a detailed bill, I have since not heard from either of them, seems as though they are pocketing the money!!!!. I have been trying for days to get hold of 10120, and 10213, they just do not answer the phones, they have the universal excuse, COVID!!