Pathetic service from Telkom

I woke up on Tuesday morning the 27th of January 2026 with no internet connection, I thought it was just a network issue and will come back again. I left it and go to work, came back later still no internet connection, I switched of the rooter for 3 minutes hoping it will come back but still nothing happened, went to sleep hoping by Wednesday morning all will be well but still nothing, around 8:20am I called Telkom to report the issue, a call was logged, the lady I was talking to provide with the reference number and also ensured that the Technicians will be sent to my premises today (Saturday the 31st Jan 2026). I woke up this morning, called Telkom around 8am, gave the lady the reference number, she checked and told me the matter was attended to yesterday (Friday at 14:44). I said to the lady how can the matter be solved if I still have no internet connection and no one ever called to say the technician will be on my premises, she said they do not come to the house but go the site". I told her my internet is still not connected, she gave me the phone number for Openserve ***, I called the number and it does not exist. I called their line again and speak to a different lady, she checked on the system and said it shows the matter is closed. how can the matter be closed if I still do not have an internet connection". she has to log a new call again, when I asked her when will the technicians be on my premises she said she doesn't know as she just escalated the matter now.

Really the service at Telkom is pathetic, whenever they want business from us, they will call us so many times, but when we need their help, they will take you from pilar to post. As I type this message I am still not helped by ****** Telkom, it is so annoying