Pathetic service from Telkom

Pathetic service from Telkom. On Friday 21 October called to find out why I had no internet and was told it was due to a power outage but I had power in my home. Called on Saturday 22 October and was told there was a network outage have to wait for a technician, they are aware of the problem and will attend to it. Called today Sunday 23 October to get an update and we're still waiting for the internet to be restored. Learnt something new as well... Telkom Technicians don't work over the weekends. My guess is Telkom either can't afford to pay their workers or they take their customers for granted. We now live in an era where most of our home devices work of the WiFi/internet and we're working remotely from home. We're now approaching Monday 24th October ,a business working day and Telkom has received their monthly subscription fees from me but I'm not getting service from them which is unacceptable. Maybe we need to change our service provider because it seems Telkom doesn't care about their service delivery to customers.