PATHETIC SERVICE FROM TELKOM

Good Morning ,

I have taken out a ADSL line with Telkom online on the 17 January 2020 . From the 22 February 2020 it has not been working , I have called numerous times and have not been assisted , eventually i get through to the technical department and the consultant by the name of Sisonke said that my cables were ****** and can not be replaced . She advised that I should call the sales department and they WILL assist with migrating me to wireless , EVEN THE STORE INFORMED ME THAT THEY WILL BE ABLE TO DO SO . I have called the sales department today (04/03/2020) and the consultant that I have spoken to refuses to help . Stating that I need to contact they cancellation department to cancel order and then re apply for wireless . This has taken up alot of time and I am extremley IRATE as one department knows what the other can do , but the sales department refusues to help . I am not willing to cancel l and reapply .I have not been using wifi for 1 week and I am still billed for it which I paid without a complaint . All I am requesting for for someone to assist me to migrate to wireless .