Pathetic service from Telkom
<p>On the 5th of July we logged a fault with Telkom for our Telkom moblie LTE data line. We where told to reset the Huawei B315 router, but nothing we tried seemed to work. We where then told that the fault would be sent to another department and we would recieve a call with in 5 working days. Well what a surprise, no phone call and the problem still persists. The LTE line is running at 0.2mbps to about 0.8mbps and has done so since the 3rd of July. Unfortunately I am stuck in a R800 a month contract and a LTE line that hardly works. I do not recommend Telkom as they are full of empty promises and no service. </p>
As of the evening of the18th July the speed of the LTE line jumped up between 6mbps and 12mbps depending on the peak time. Well it took two weeks but at least something has happened. However I really think that Telkom should improve on their comunication with the clients to keep them updated as to the progress of the fault they lodged. In this whole experience i recieved one phone call to confirm the physical address and was told i would get a call the next day from a technician, well no phone call not even a sms. Come on guys a communication company that doesn't communicate with its clients, thats bad for business. But thank you for replying to my complaint and fixing the issue hopfully it will stay that way.
As of the evening of the18th July the speed of the LTE line jumped up between 6mbps and 12mbps depending on the peak time. Well it took two weeks but at least something has happened. However I really think that Telkom should improve on their comunication with the clients to keep them updated as to the progress of the fault they lodged. In this whole experience i recieved one phone call to confirm the physical address and was told i would get a call the next day from a technician, well no phone call not even a sms. Come on guys a communication company that doesn't communicate with its clients, thats bad for business. But thank you for replying to my complaint and fixing the issue hopfully it will stay that way.
Spoke too soon !!! On Friday evening the 21st July the speed completely died !!! The problem is not with the devise as i have tested it with my MTN sim and the speed was at 18Mbps. So it work for three days, So far this month its worked properly for about 6 days !!! Does anyone know if there is a way out of this contract ? I would rather find another service provider.
Spoke too soon !!! On Friday evening the 21st July the speed completely died !!! The problem is not with the devise as i have tested it with my MTN sim and the speed was at 18Mbps. So it work for three days, So far this month its worked properly for about 6 days !!! Does anyone know if there is a way out of this contract ? I would rather find another service provider.