pathetic service from telkom
<p>i ordered a samsung galaxy s7edge from telkom two weeks ago,there is no service from the sales department upon spending hours on hold to wait for a agent to pick up the phone,i have mailed them spoken to agents gone into the telkom store in tygervalley where the staff told me that they cant help me,they debited my acc last week tuesday since then i have not received a tracking nr for my order or any feedback whatsoever i have had enough of the terrible service how can i ever rely on you,really regretting it</p>
on friday the 19/05/2017 i contacted the sales department again this after my wife called them on the 18/05/2017 when they promised her the phone order nr will be sent to me the same day it never came,friday i spoke to a manager called leto he assured me that he was going to call me back after 30 min after i insisted speaking to a manager.i have still not received any feedback after my acc was debited on the 9/05/2017,how can this be possible after i was told and as the contract agreement i have undertaken by law it would take 5-7 working days upon arrival. i am deeply concerned as it looks like i have been taken for a ride surely by agreeing to the terms and conditions i have abided by the terms,but telkom and the sales department just have a no care attitude, i am shocked that a well trusted establishment as yourself fails to deliver the service as you guarantee,i have been with a certain service provider for four years and never experienced any problems,now that i planned to switch i am forever regretting my decision by the time that i receive(if i ever do) the device my acc will have been debited again.
shaun hawkins
kindly awaiting your reply
on friday the 19/05/2017 i contacted the sales department again this after my wife called them on the 18/05/2017 when they promised her the phone order nr will be sent to me the same day it never came,friday i spoke to a manager called leto he assured me that he was going to call me back after 30 min after i insisted speaking to a manager.i have still not received any feedback after my acc was debited on the 9/05/2017,how can this be possible after i was told and as the contract agreement i have undertaken by law it would take 5-7 working days upon arrival. i am deeply concerned as it looks like i have been taken for a ride surely by agreeing to the terms and conditions i have abided by the terms,but telkom and the sales department just have a no care attitude, i am shocked that a well trusted establishment as yourself fails to deliver the service as you guarantee,i have been with a certain service provider for four years and never experienced any problems,now that i planned to switch i am forever regretting my decision by the time that i receive(if i ever do) the device my acc will have been debited again.
shaun hawkins
kindly awaiting your reply