PATHETIC SERVICE FROM TELKOM

<p>Telkom is definitely the worst service provider. I was contacted telephonically by a Telkom sales agent selling me their special R599 4mbs adsl line with free modem and free installation. I said ok. 2 weeks later, a lady from Telkom contacts me to say they have set up my line speed!!! I asked what does she mean as no one installed the adsl line or modem as yet!??? She said Telkom does not have modems and if they send a technician they will charge for installation!!! How does Telkom choose what contract to give you without your consent???!!!!<br />I then told her please cancel the entire contract as this was not what I requested. 2 months later, no installation of adsl or modem and no internet at home but Telkom is charging me for those services that they never provided. I logged a dispute on 18 April 2017 and they asked me to complete a cancellation form for a service that I do not have. Which I did immediately but they are sill debiting my account for their incorrect charges and to date I have not heard from anyone from Telkom about rectifying this issue. TERRIBLE SERVICE!!!</p>