Pathetic Service from TELKOM!!

My husband and I went to the TELKOM Direct store in Centurion Mall on 25 May 2015. After spending three and a half hours we paid the R700 deposit we were on our way.<br> <br> After enquiring about the status of our order we were informed that our CASH deposit made IN STORE on 25 May cannot be found. After numerous enquiries and complaints our deposit was found and \allocated"on 2 Jun 2015 and allocated for installation on 8 Jun.<br> <br> The 8th came and the technician showed up to install our ADSL line. He found that the ADSL line is faulty and need to b replaced. He gave us the assurance that it will be done - in a week! A this point I attempted to contact Yogan - to no avail. Sending a message expressing my dismay. (Still no reply)<br> <br> Thursday the technician who is supposed to replace the lines came and fixed it. Monday came - no technician. I phoned Telkom to inform them it was fixed and it was allocated to a technician for another week later Monday!! I eventually got them to agree to Wed as this was unacceptable. Today the guy shows up - and says he cant do anything without a username - and leaves!! I've been holding for TELKOM for 1h50mins while typing this. No answer!! No ADSL still!!"""