pathetic service from TELKOM

<p>App**** online on the 14/12/2016 to move my service to a new location. No calls from anyone at TELKOM to inform me that they cannot provide me with the ADSL speed I was on but can supply with a lower speed that was available in the area. shockingly the area has fibre but not 4mbps internet.</p> <p>That order was canceled by an *********** call centre agent.</p> <p>11/01/2017 I went to a Telkom Office but low and behold the sales staff there cannot help you. you need to sit in thier offices on the phone to the Telkom call centre to reapply for a new line.</p> <p>My new order number is ********** 28. My old line is disconnected but am still being billed for their services and i dont have a telkom phone line or internet service from them. I have since then been waitng for a call from a Technician to arrange an appointment to install a new line at my new location and have not gotten nothing but the run around from TELKOM. </p> <p> </p> <p>Your call centre agents are very incompetant. I think it is pointless having telkom stores when the assistants at your store are only ther to do sales. Give them more access to your computer systems to check trhe status of orders and intstallations. If we need to go to your store just to use their telephone line to contact TELKOM then MAKE YOUR CONTACTNUMBERS TOLL FREE FROM ANY NETWORK TO CONTACT TELKOM.</p> <p> </p> <p>IF YOU CANNOT DO THAT THEN YOU SHOULD CHANGE YOUR NAME TO "HELLKOM"</p> <p> </p>