Pathetic service from Telkom

I have been struggling with my Telkom landline and have reported the fault on 19 August. Up until today I have not had any feedback, and my phone is still not working. I phone every 3 days, and every time they tell me that it has been escalated, and I must wait 48 hours, then it will be fixed. This is the most pathetic service I have had in a long time. I really don't think Telkom wants customers, they would actually prefer that all their customers cancel their Telkom accounts!!!!!