Pathetic Service from Telkom

It is very pathetic to be unable to reach such a big company to have such bad service. As a client that has 3 contracts with Telkom I expect top-notch service, in fact for any client that interacts with Telkom. I have been trying to contact telkom to change my debit date ever since and to this day I have not manage to do so. Their self-service portal is no help at all, the integration is a mess as it crashes when you try to transverse it. I called +*** and got through a consultant by the name of Xolani Hlongwa or something in that line, very unprofessional and together his colleagues as I had to keep on repeating myself due to a noise that this lady at the background was making bubbling with her personal life. I tried so hard to be polite with this Xolani guy and I ended up asking him to speak to his workmate to tone the unprofessional conversation she had at the back being so loud and guess what, Xolani said he is unable to tell his colleague to tone done the personal conversation as that is a call center and that lady was on her personal space, which to me was a bit senseless. Can Telkom please train their staff efficiently to deal with customer of all diversity. Consultants must not think they are doing us any favours when we call in, they are actually employed to answer calls.

Can you get someone to call me and sort this debit date out please?