Pathetic service from Telkom

On Sunday night, I reported a fault with my ADSL because of slow speeds and high ping. After sending speedtest results to Telkom on Monday morning after a phonecall from them, I came home from work to find my telephone line is now completely down (i.e. no dial tone). <br> <br> I have had no landline or internet for 4 days now and Telkom has not kept me up to date on the progress or whether they are even going to try to rectify it at all! <br> <br> Once again, I find myself paying good money to Telkom for pathetic/no service. I highly doubt they would offer me a discount for the inconvenience it has caused me (like a professional company would) and I doubt they will put in any additional effort to solve this problem even though I have escalated it by every means possible. Telkom, your service is embarrassing and the only reason your business is still liquid is because South Africans have little/no options when looking for high-speed, low-latency internet. Please fix my damn telephone line!!!!