Pathetic service from telkom

<p>I called Telkom to follow up on a fault that was report Nov'16 on a prepaid line and was told that the fault is still being sorted however my line is suspended and I will need to contact accounts department. I was very frustrated as the line has not been in use for the last 3 months and I keep recharging as the rental deducts weekly. I said I might as well just cancel the line as it was more time consuming and frustrating to deal with Telkom than to actually have the line open. Mbulelo Sigcu the agent that assisted me advised he was unable to transfer my call to accounts and that I must dial the number for accounts. I asked to speak to his manager and he immediately responds that his manager was in a meeting for the next 30 minutes. I asked to speak to someone else and he insisted no one else was there that could help me. He then said he will ask his manager Philani Juju to call me back which by the way has still not happened. I called the accounts department and the lady advise me that I must recharge the account and once the technical problem is sorted the rental will automatically be refunded. She then said that I can change the rental option to Yearly which is what I wanted initially and at that time was not an option (Not sure why) and that she would transfer me to Sales. I then asked her, "Are you going to transfer me? and she responded “Yes”. I asked her if the people in Fault department, are allowed to transfer calls and she said “Yes”. This frustrated me even more because this means that Mbulelo really didn’t want to assist me, he was actually being difficult and wanted me to redial the accounts department. I was then put through to Sales and the lady at Sales told me that she cannot help and I would need to get the rental option changed at the Telkom branch. Apart from Telkom taking their time to repair faults and still insisting people pay for a service that they are not receiving, The service at the call center is contradictory and very poor. I must say I was very disappointed with teh lack of service this morning. Bad start for Telkom for the New Year..... </p>