Pathetic Service from Telkom

On 15 July at around 18:00 our three Telkom Lines & ADSL line stopped working.

It was reported on 16 July, and needless to say, we are still without any lines.

Apparently a cable was ****** and they are assessing the total damage - but I really do not know how they are doing this without attending to the site where the theft took place.

There has been NO Telkom vehicle close to all the businesses affected by this problem for more than a week now - for the first few days they at least came out and pretended to do something - by that I mean that they stopped the vehicle on a corner and sat for an hour and left.

Each day we get a sms saying the technician will attend to our fault shortly, and that is all we get, a sms .... no one shows up with a solution!

Over the weekend we received a sms saying Telkom will contact us with an alternative solution due to repeated cable theft in our area - and 4 days later no solution from Telkom...

We are several business affected by this problem - losing business everyday and not able to do our daily tasks as normal. We can't pay bills, NO INTERNET!

I can't send out any invoices because we do not have internet - people's safety are at risk if they can't contact us - we are a security company.

We are losing clients and have to pay astronomical fees for our cellphone calls - we make between 1800 to 2400 calls per month!!!

Please advice how Telkom is going to solve our problem, because this is pathetic.

Fault nr 74CTK160719