Pathetic service from Telkom

I have 2 contract phones with Telkom and I've had the worst experience since my husband lost his phone! I firstly has to call vodacom in order to block the phone which makes NO sense as I have my contract with TELKOM!!! Eventually vodacom helped me block the phone! I had better service from someone who is not my service provider!!!! Now I need to obtain a copy of my contract and then again theres a problem???? I need to go into the contact centre where I obtained the contract? I no longer live in Pretoria how am I expected to go to another city for a service which should be done telephonically??? I've been calling Telkom Elardus park with ANSWER A FULL BUSINESS DAY! HOW AM I EXPECTED TO RESOLVE THIS??? I can't wait for my contract to end so I can move over to Vodacom!!!