Pathetic service from Telkom
<p>On the 19th of November I reported a total failure of my Telkom ADSL line. My REF# is 4BTK191116 and shows it was logged on the 19th at 7:16 in the morning.</p> <p>Almost two weeks later and the status is the same with no-one at Telkom able to give me proper feedback or resolving the issue.</p> <p>One of the reasons was that there is a cable problem and they have no stock. Now the latest was that the cable has been repaired and the call has been assigned to a technician, apprently who has too much work to do to attend to this problem.</p> <p>This is pathetic service.</p> <p>I am in the IT serivce industry and if this was the type of service I delivered I would now be sitting with no job.</p> <p>Telkom, pull your act together and get this resolved ASAP.</p>
Hi,
This has still not been resolved. What else can we expect from Hellkom. I have phoned repeatedly as has my wife and we keep getting different stories from the same person. Luckily I have the voice recordings.
I have had no feedback nor any hint of a resolution.
Hi,
This has still not been resolved. What else can we expect from Hellkom. I have phoned repeatedly as has my wife and we keep getting different stories from the same person. Luckily I have the voice recordings.
I have had no feedback nor any hint of a resolution.
I have shared this on Facebook as this is absolutely the worst service I have ever seen. I am in the IT service industry and if I did my job like Telkom does theirs I would most likely sit without a job.... come to think of it, I may have a job at Telkom.
I have shared this on Facebook as this is absolutely the worst service I have ever seen. I am in the IT service industry and if I did my job like Telkom does theirs I would most likely sit without a job.... come to think of it, I may have a job at Telkom.