Pathetic service from telkom

Telkom has to be the worst service provider i have ever had to deal with. From April i made a payment to them using the wrong reference number, i have been calling every second day, speaking to a different person all the time, explaining my situation countless times. Till now 19th June, i have not heard anything back. They are really quick to get us to rate their service without resolving the problem. #Pathetic service