Pathetic Service from Telkom

On the 26th of March 2019 I visited the telkom store in George to do a Sim swop as we don't have a store in Beaufort West. The agent / consultant who assisted me was D'Angelo who seemed very efficient at the time. I was given a Simcard but was informed that the Sim swop couldn't go through because of an error on the system. He informed me that it will be ready for use by Thursday and gave his email address in case any problems occur. Thursday, 28 March 2019 the Simcard showed "no network". I've send a few emails but it was never responded upon. On the 4 April I went to the Somerset Mall Telkom store and they tried to sort it out but I was told that it is "stuck"on the system by D'Angelo. They however said they've made contact with the Manager of the store and that they will contact me . They never did so I went to the Worcester Telkom Store where i wanted to do a reversal of the Sim swop. I was told the same that it was stuck with D'Angelo but that they will get Telkom Technical to call me. Technical called and we spend almost 30min on the phone only to be told that they can't fix it, it needs to be resolved by D'Angelo from the George branch,but they will contact me again to follow up the following day. It's been 3 days later and no word from George Store and Technical. I had to get an additional number just to stay in contact with my work people as this is my contract number that I use for work. I'm really disgusted and disappointed by the pathetic service of telkom.