Pathetic Service from Telkom

Have a Fibre connection from Telkom and speeds extremely poor, 0.12 Mbps and at times 0.02Mbps. Call their Contact Centre and always asked to reset router. No matter what you tell the agents they insist that thw reset will help. Was promised a call back from a Supervisor within 5 minutes, well its more than 5 hours that has passed and no call.

With Telkom this seems to be the norm, service is absolutely pathetic and not forgetting their staff whom are totally clueless.

If you refuse to pay because of no service Or ask to cancel your contract then it's a Breach of Contract. However the only Breach of Contract is from them, not delivering the service they want to be paid for. Telkom should be paying their clients for putting up with their pathetic service...

Guess they don't care, except have their upper management fill their wallets.... Pathetic....