Pathetic service from TELKOM

I called TELKOM and requested a speed upgrade on my fibre line from 10Meg to 20Meg. I was given a reference number and informed that it would take 7 days at the latest. After 6 days I called to follow up and the sales persons works were "Sir, did the operator not tell you that the systems were down when you called six days ago and that they could not log the request" I found this very hard to believe considering that I was given a reference number.

Anyway, the sales person then proceeded to recapture my request for the upgrade and even used the same reference number which I was given six days earlier. He promised me that it will be active in 24 hours at the very latest.

After 24 hours had passed and no upgrade, I called TELKOM again to find out what was wrong and the sales person on the line at the time said that everything was in place and active, but all they need to do now is configure the landline and then I will have my 20Meg line in another 24 hours. I made it clear that I was not going to hold my breath as I knew that I was dealing with Telkom after all.

Once again another 24 hours passed and when I called in again this morning the sales lady said the following "Sir, everything has been sorted out from our side and your request is now with our billing department, and your speed upgrade will be effective by Tuesday the 25th (Please, you telling me those idiots are going to work on Christmas)

Not happy with her pathetic excuse I called in again and spoke to another sales person and demanded to speak to her supervisor but got the famous line "My supervisor is on a call right now and asked me to take you details and they will call you back" I refused to be left in the dark any longer and told her to get me a proper answer!!!

She came back after a few minutes and told me that her manager said that my speed upgrade will only be sorted out on the 11th of January 2019 as the I.T Department are all on leave and will only attend to my request when they get bac****!!!!!

I am honestly so sick and tired of the pathetic service that we receive from TELKOM but yet they just dont seem to give a damn. The sales person was actually laughing at me as they seemed to find it funny.

Please can someone tell me what is the quickest way to get my line put in the holding pool so that I can move to another ISP because I am honestly tired of having to deal with these *********** bunch of idiots at TELKOM!