Pathetic service from Telkom

Pathetic customer service ever!!!! Purchased a cell phone online. It took forever to arrive, had to eventually pick it up from the couriers. Received phone but the sim card was not activate. We were told we had to wait 24hours in order for it to get activated but it did not. We called the customer service line and I was told that I need to go into the store. I called again after 5minutes and spoke to a different consultant, I was told a query can be logged and I don't need to go in. A consultant mentioned we need to wait 72 hours from this day. After 72 hours, we called again and we were told we need to wait another 72 hours. My sim card is still not active but the debit order already went through around 2 weeks ago.