Pathetic service from telkom

I went to Telkom on the 4 November for an upgrade and change of ownership.Instead the consultant by the name of Owen took an entirely new contract .He was unable to assist and didn’t have much knowledge of the products .He then told me I am liable to pay for two contracts as The old contract is still running n will be canceled in February 2019.Then another consultant assisted me .In order for me to port my number.She requested my number to go off service and it’s been 7 days no port has gone through .Its very frustrating due to the lack of knowledge the staff have at Telkom Phoenix plaza.Staff do not like to assist ,instead they ask you to wait for the consultant I dealt with .Now I’m liable to pay for two contracts and unable to use both phones as no port has been done