PATHETIC SERVICE FROM TELKOM

Pathetic service from Telkom. Contract phones were taken out at the Chatsworth branch on 04/10/18 and a number porting was required. The consultant Hoosen asked me to send him an e-mail the next Monday to remind him to do the port. I e-mailed him 2 reminders and he blatantly ignored my e-mails. 2 weeks go by with no porting done. I go back into the store on 20/10/18 after being advised by a call centre operator to do so and a new consultant in store tells me that the initial consultant did not even request the porting and he will do it immediately which he did. A further 2 weeks go by and the porting still isn't done. I contact the call centre two or 3 times after and was told my request was being escalated. Another porting request was done over the phone on 05/11/18. I call again after a week or so and another operator says the request did not go through nor has a case for the porting been logged and gets the consultant from the store to call me back. A case is logged and I'm told it will take 72 hours. 72 hours passed and I call back only to be told it takes 21 working days. I have called over 10 times and I've been to the store 4 times. The excuse I get from call centre agents and consultants in store is that a case is logged and they don’t know why it’s not going through. What kind of excuse is this?? The current consultant who is handling the case (and is trying his best to help) can't even get a response from the department that handles these issues - How pathetic is it that the telkom employee himself isn't receiving feedback on the case and had to log another one. Staff are absolutely *********** on all levels. The call center blames the shop and the shop blames the call center. No one wants to take responsibility and I am left with the inconvenience of not being able to use my new phone. It does NOT take 2 months to port a number! I need someone competent to handle this case.