Pathetic service from Telkom

We requested WIFI to be installled in September, this was done via telephone. The guy said it would take 21 days for the installation. To date, we have not heard from telkom again and there was nothing installed. To my surprise we have now received a bill for the month of October. I would like to know how can we billed if we did not receive anything? I wasted all my airtime on you guys twice now already and still no answer, I am forever put on hold. I have come across an article in this weeks newspaper where lots of people are complaining about the same issue. This is totally unacceptable. I request that you remove this bill as we did not receive anything from Telkom.