Pathetic service from Telkom

I've had problems with Telkom before, November 2017 I logged a fault for a dead land line which directly affected my wifi router, they only fixed the problem 4 months later which was in February 2018. 3 days ago I logged another fault for the same issue, no technician has been to the house, given us feedback or attempted to rectify the problem. We are using Mweb as a provider of our wifi but we need Telkoms landline to use it. We have to pay Mweb every month but we cannot make use of the wifi. Telkoms call centre can't even help us. I am truly at my wits end. It's sickening to think that we have to prepare ourselves for a few months before it gets rectified. Our business is dependent on the landline as well as wifi and we are losing business because of it. Everybody we speak to at Telkom can't help us, we've resorted to trying to make contact with the technicians ourselves but still nothing gets done. This service we receive from telkom is really pathetic and I hope enough people see this review and don't join Telkom.