Pathetic service from Telkom

Subject: Pathetic service from telkom

I am trying with much difficulty to take out a new telkom mobile contract. I have visited the telkom store in Midlands liberty mall Pietermaritzburg where I was always told that the system is offline. Eventually after 3 visits on 3 separate occasions I managed to complete an application at the store. After having done so, I was then told there was no stock of the handset!. The sales rep advised that I would be contacted in a few days when stock arrived. However he could not say when this would be and apparently there is no way for the branch to contact head office to ascertain when their stock will arrive. After several days this was not done and there was no feedback from telkom. I visited gain 2 days ago and was told the stock hasn't arrived but they couldn't check on the system as it was offline. Against today I visited the store, the stock has since arrived but their system is offline again so they are still unable to assist me and give me the handset even though all documents were submitted and I had signed the contract days ago. I was told there is nothing they can do and the system can take anything from 1 hour to 2 days or even longer to come back on line and I must just wait. Does the telkom network ever work for long periods? The sales person advised it could be down for a day or even 2 days he cannot say! What service is this? Further he was bold enough to say that if I couldn't wait I should go to vodacom if I wanted to!! The business world is changing and changing fast. The cellular industry is very competitive. How many years before telkom 's demise? Or is it months?

Please call me on ********** 370 To explain this pathetic service and advise what can be done to improve the service.