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Selvan S
1 reviews | Active since Jan 2014
06 Sept 2018, 15:45
Pathetic Service from Telkom!!!
I app**** for a new ADSL Package with Telkom via their Call Centre, almost one month ago. I have made numerous calls, emails to support etc but have received no response to proceed with the installation. Pathetic service from Telkom for a new product. Is this the service I can expect once the installation has been done!!! One has to hold for a long while on the phone to get through and then most of the time the agents say they are "offline".
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Selvan S's updateReviewer Update
13 Sept 2018, 08:41Its been 4 days since your reply above, and still nothing has been done. I have again called several times and every time your Agent advised that you are "offline". I received and SMS on 11th sept advising a Service number (a TIN Number and order reference Number) and have no idea what that is how its helping coz the installation is not done. Furthermore, the SMS advises that I will be billed pro-rata from 31/08/2018 - this is crazy!!! No installation, no service yet Billing is so fast!!! I am at my wits end. This morning I have tried several times to call but the line just engages!!! Somebody DO SOMETHING!!!
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Selvan S's update13 Sept 2018, 08:41
Reviewer Update
Its been 4 days since your reply above, and still nothing has been done. I have again called several times and every time your Agent advised that you are "offline". I received and SMS on 11th sept advising a Service number (a TIN Number and order reference Number) and have no idea what that is how its helping coz the installation is not done. Furthermore, the SMS advises that I will be billed pro-rata from 31/08/2018 - this is crazy!!! No installation, no service yet Billing is so fast!!! I am at my wits end. This morning I have tried several times to call but the line just engages!!! Somebody DO SOMETHING!!!