1 reviews | Active since Mar 2014
Pathetic service from Telkom
In May 2018 I signed up with an agent of Telkom for a new data package deal contract of 40+40 gig per month. I used to be on 20+20gig but found my data running out every month between the 14th and 17th and therefore upgraded. In June, having the new 40+40 package, on the 16th my data was finished. I was upset but thought its fine. This month, July, on the 13th my data was finished again. I found it strange as I was away from home about six (6) days out of the 13 days of the month. I contacted the agent who I signed up with and she gave me numbers to call. When I did not get help from the numbers I phoned, I called her again asking for help. She went to the office and let me know, on Tuesday the 17th that it appears that Telkom has never upgraded me to the 40+40 package and I was still using the 20+20 package. She then told me that a case was logged. I know that it will take a long time for Telkom to resolve my issue, and in the meantime Im losing clients and income due to the fact that I depend on Internet for my income as Photographer and website designer. I also incurred extra costs last month and this month by using more than my pre-paid date bundle on my cellphone to read emails etc. I need my internet up and running today the 19th of July 2018!!