Pathetic service from Telkom

The most Pathetic unfriendly and inconsistant service from telkom Just over 2 months ago we were given a call to upgrade our line from normal adsl to uncapped of whuch we agreed we were advised that we would have the line speed increased and we would recieve a new upgraded modem within the following week, a week later no response from telkom, we called through which firstly takes forever for such a big company they certainly cant handle the volume of customers i was told that the orignal call that i got the lady had not processed the deal properly and so the lady went through everything and confirmed delivery etc,another week had gone by with nothing the speed was increased and capped but No New modem I then called again and was told they out of stock of modems and will get stock by the followi g Monday, I was given a tracker number to trace my own product that's due to me and to this very date I'm still awaiting,I've called numerous occasions to keep being told after 30 to 40minutes at a time that there systems are down,I'm getting sick and tired as we are not compensated for these calls, Can someone please call me back I've been trying to get a hold of you guy since April your system are forever down I need to enquire when I will receive my new mode as we have signed up a new contract to uncapped and were promised a new modem.this is really unproffesional that we must continue to pay but dont get service from u guys.we stay on the phone for so long with no answer it's really becoming ridiculous that you ate forever offline.please guys . Sadest part is my sister signed up the same deal at the beginning of this month and has already received her new modem.

Contact details:

Please contact me via cell as we are not available during the day at home.

Name: Kriben Naidoo Number: ********** 740 Number in question is ********** 300 email: **********