Pathetic service from Telkom.

As I wrote in a previous review, my brand new router was handed in to the Springs branch for exchange as it was not working. The assistant said it had to go for repairs despite the fact that it had never been used. That happened on 17th May 2018. The assistant told me that I would get an SMS when the router arrived at the repair center in Centurion, when it was sent back to Springs branch and when I could collect it. On 23rd May I received a call from the repair centre to tell me that the router could not be repaired and that it would be replaced, but that they did not have a Zyxel in stock and that I would receive another brand. I was told that the Springs branch would call me when the new router had arrived. On 28th May I received an SMS saying that the Zyxel router had been returned to the Springs branch. It is now the 20th June and I am still awaiting a call from the Springs branch to collect my router. It is impossible to phone the Springs branch as you are told outright that they do not answer the telephone when you ask for the telephone number. This can be bourne out by the constant ringing of the telephone when you are in the store. This is ongoing, from when the store was in The Avenues Centre, It is 42 kilometers for me to travel to the Springs store and as a disability pensioner, I really cannot afford to ride up and down to find out if they maybe have my router. I subsidise my pension by doing work on my laptop, so my income is being affected by Telkom's pathetic service. Surely this is breach of contract by Telkom as I am unable to access the service I am paying for for over a month as I am using a very old router lent to me by my neighbour. Am I now allowed to cancel my contract with Telkom due to non compliance on their part. I am almost daily, and once twice daily phoning the technical support to assist me in reconnecting to the internet. I am also waiting for Telkom to come and move my connection to the flat adjoining my home. How many customers can have three problems with one company at one time?