PATHETIC SERVICE FROM TELKOM

Telkom has charged me for services they didn't provide. When I moved residence almost a year ago, I gave formal notification and they acknowledged reciept of this and promised to have the line disconnected and have a new one installed at my new premises. When I noticed that I was billed a month later for 2 lines, I called and after waiting on the line for over 45 minutes, was told that I must come to their offices to resolve the matter. I have since visited their offices in Westville over 10 times without success. They would promise to resolve the matter but then never kept to their promise . They are absolutely disgusting as because the new line is on the same bill, I am forced to pay the bill otherwise they will disconnect the line I have at my new place. My attempts to resolve the issue and have a refund on the rental fell on deaf ears. I have spent so much time and effort, stood in cues and for nowhere. I am a pensioner and incurred unnecessary costs and thusfar had wasted lots of time. Telkom has portrayed a don't care attitude which is unacceptable.