Pathetic service from Telkom

Made an online application on May 18 2018, on 24 May 2018 my account was debited. Today is 20 June 2018 and I have no indication of a delivery date. I have received no assistance from Telkom in this regard. Every agent or "Manager" that I am handed over to is simply a pacifier, these individuals promise to action the request but nothing seems to be done.

When calling the call centre, I am told that they are unable to assist me.

I am now approaching the second debit date, and still no indication of a delievery date.

This is extremely pathetic customer service considering that the policy is for the item to be delievered within 7 - 14 working days.