Pathetic service from Telkom

Logged a service complaint after loosing internet connection on 10 Oct. Logged another complaint on 11 Oct, rejected because I have already logged a complaint. Tried to phone them, held on for 30min without speaking to a consultant. When they eventually phoned back after 10days, I was in the Cape and the router is in Pretoria. The person told me to log a new complaint when I got home, because it's going to time out while I'm away. Logged a new complaint, tried to phone... their service is pathetic. No wonder so many people are cancelling their contracts.