PATHETIC service from Telkom :-(

Hi I logged a fault on my residential telephone line on the 23rd May 2018. Reference number ********** 7. A few days later, I called the Telkom Call Centre, because that is there only channel to get some sort of feedback, to enquire on the status of my query. I was advised that there was a cable problem in my area, and that the matter has been handed over to a technician for repair. Since then, on a daily basis, I've been calling Telkom to enquire on the status of the repair, and I also advised them that I do have a child that suffers with epilepsy, that is at home during the day, and that the only mechanism of communication to me in an emergency, is via my Telkom line. This 'plea' to Telkom has fell on deaf ears, each time I have been calling.

I've already asked on several occasions that this matter be escalated to the relevant senior management, and each time I've been told that it has been done so. Unfortunately, I feel that this escalation gets lost somewhere along the line. Obviously not the Telkom line, because that doesn't work. I've also requested that someone senior from Telkom call me back and provide me with some concrete feedback as to when my telephone line issue will be resolved. Today, two weeks later, I called Telkom again .... and to my frustration, I've been given the same excuse that someone is attending to it and that it has been escalated. Is there no willing and capable individual at Telkom that can assist in resolving this matter? I am totally and extremely frustrated at the poor, pathetic and useless service that Telkom has provided. I feel that Telkom is holding the public to ransom in dealing with this issue, as we unfortunately do not have an alternative telecoms supplier in our area. Let's see if anyone from Telkom reads this complaint, and whether anyone is willing to assist. If you require my details Telkom, please refer to my reference number above.