1 reviews | Active since Apr 2018
Pathetic service from Telkom
Just a update on my previous post... 13 October 2017 we app**** for a fixed ADSL line to be installed. Till today 8 May 2018 NOTHING has happened. Telkom blames Openserve for not fixing the cables. I did not apply with with openserve... i app**** with telkom. Now telkom sent me a form to fill in all my detail again. WHY? YOU HAVE ALL MY DETAILS. I have seen better customer service at roadside stall or flea market. 7 months for installation. It is absolutely ridiculous. You may have a superior product but your service is at level that no words can describe. I will not fill i forms. Telkom has not made an effort to contact me to keep me updated or to discuss any alternative. I have to phone and every time I do they refuse that I speak to a team leader or manager. Regards, Dewald Barkhuizen ********** 750 Ps. I am leaving my number so you can contact me.
Hi dewald-yolandi-barkhuizen,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Garreth
Telkom Social Media Team
Hi dewald-yolandi-barkhuizen,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Garreth
Telkom Social Media Team