Pathetic service from Telkom

Highly disappointed in Telkom's services. Started experiencing drop in wifi with the telkom xyzel router, called in the first time and it was outside their working hours and then have been constantly calling the 10210 number all day on monday only to speak to a different consultant each time who cannot help me and have to repeat the story over and over, An agent called me yesterday during working hours and we said we will call him back once home after 5. To our dismay no one answered and no one returned our call. My husband called again only to have to repeat himself and the consultants still cannot help!! Only to be told that we need to take our modem into a telkom store to check if it is working,. My husband goes to the Telkom store in Kenilworth centre today, stood in their queue to get a ticket to wait on someone to assist him. Only to be told after waiting a while in the line that the person wont be able to help him now as he needs to go on lunch!!!! This is the most pathetic service from Telkom and they have not resolved nor attempted to assist us to fix and resolve my issue.