Pathetic Service from TELKOM!

Telkom sold me a product! I have a problem with it but it seems to me that no one at Telkom is interested in helping me!! PLEASE SOMEONE HELP!!!

Had an existing land line and DSL capped data bundle contract with Telkom that has expired but did continued with it. In January Telkom advertised Unlimited home 4Mbps DSL R599pm x 24 month deal for January 2018. Deal included: 1) 4Mbs DSL modem 2) Free LIT_TV Box 3) Free WiFi Range Extender. App**** for this package at 09:00 02 January 2018 at Telkom Vaalmall Vanderbijlpark branch. Telkom contacted me in via SMS 11 January 2018 regarding Telkom Internet access and they wanted to come and install a new land line which I informed them that it is only a upgrade and do not require a new line and phone number and that they have to deliver the package that what I have app**** for. The 4Mbs data has been added but up to date no 1) 4Mbs DSL modem 2) Free LIT_TV Box 3) Free WiFi Range Extender has been delivered. Done numerous calls to 10213 and every time they promised it has been sorted out and that they will contact me and the delivery will be made. On the 19/02/2018 Mebiwe register an Incident Ref No: ********** after no response called back and spoken to Sepiwe and he said that the insident is with Nhogobille and that ensured me she will call me back. Up to date 09 March no one had contacted me, therefore I a masking for help because I do not know what to do further.

PLEASE HELP!!!