Pathetic service from Telkom

Our Telephone/internet line was hit by lightening. We logged a call 2 weeks ago thru Afrihost as our Internet package is with Afrihost, we received great service from Afrihost in the assistance with logging the fault and help. So it's been 2 weeks where we have no internet at home. It's a major concern as I work from home and need my internet to work. Telkom's service is really shocking on this matter as my fault was also logged as a high priority and nothing is happening. We are at a point where I want to cancell my subscription with Telkom and find a different provider. Hope to have this sorted ASAP.