Pathetic service from Telkom

I recently upgraded my home asdl package telephonically on 7 November 2017 and part of the deal was that I collect a free media box and a free router, it was a special Telkom had at the time. I have received my media box but I am yet to receive my free router. I have not been contacted ever since with regards to my router and installation and it seems that I may never receive that router in this life time. I am sick and tired of phoning and speaking to new agents all the time as nothing seems to get done. The only thing I get told is that my router has been couried. It's clear and evident that nobody seems to know what's happening and nobody seems to be even doing the necessary follow up and checks to make sure that they keep to their end of the deal. As a working individual I do not have the time to phone and hold on for hours before someone answers on the other end. This is really frustrating and every time I lay a complaint I get an email from Telkom stating the issue is being addressed,the issue is being addressed from last year. I have no clue when it will get sorted out yet they are not wasting time as they are already deducting the new amount yet I am still waiting for my router and free installation as advertised and promised to me by Telkom. Who knows if I will ever receive it in 2018...