Pathetic Service from Telkom

my landline has been down since the 17th September 2017 , after a tree fell on the line during the cyclone/gale force winds in KZN. Several calls have been logged to get the service restored, It has been escalated. Only today, i am told that a technician has been assigned to "look into the matter". I don't believe them any more. Pathetic service from Telkom, including the call centre.