Pathetic service from TELKOM

Telkom called me in November of last year asking me if i would like to switch over to their new package for R567.00 a month a 24 month contract, all services included. After 30minutes on the phone i agreed to the new contract DSL courier service would deliver my moderm and sim cards etc.I ended up still paying high bills every month and in February 23 /2015 i called Telkom again and waited for 35 minutes before speaking to a consultant. her name was Elaine ***. I was assured that all will be good. I still ended up paying well over a thousand rand every month. I phoned Telkom again and waited 40 minutes this time to speak to a consultant.consultant. Kaylin Scruttin answered and reassured me that my complaint would be escalated to the next level ***.The Supervisor Adel Wiering was too busy to take my call was to call me she did not I was told that my order got cancelled and nobody could give me a reason now. I have a forwarding balance of R2500.00.Why is the service at Telkom so Pathetic we have to endure this type of practice. If we had more COMPETITIVE COMPANIES out here for OUR BUSINESS we would then get much better SERVICE and Pricing from Tel